In 2014, total admission to registered hospitals was 35,416,020 patients, and the cost of care and expenses was $859,419,233,000, according to the American Hospital Association’s annual survey. Among 5,686 registered hospitals in the US, they spent nearly 1 TRILLION dollars on expenses. As expenses surge, hospitals are developing ways to rein in costs while still providing comprehensive care and services. One way hospitals are cutting costs is with VoIP solutions.
What are the Top Concerns for US Hospitals?
The American College in Healthcare Executives reports the top concerns for hospitals in 2014 included the following:
- Financial challenges
- Healthcare reform and government directives
- Patient safety and quality, care for under-/uninsured patients, and patient satisfaction
- Doctor-hospital relations
- Personnel scarcities
How VoIP Solutions Address Top Concerns
One of the simplest answers to a complex list of concerns is VoIP. Why? VoIP solutions offer many benefits and tools to hospitals and the patients they care for.
- VoIP solutions use the internet to send and receive calls. This allows hospitals to use the current internet connect, which cuts or even eliminates the need for a separate telephone bill. Instead of two services, hospitals pay for one. There is no need to maintain a dedicated line, which cuts fees and maintenance costs.
- Communication between healthcare and patients increases, and the ways in which they communicate is tailored to the patients’ needs.
- VoIP solutions handle multiples calls that come into the hospital, and the system is able to organize and deliver calls more efficiently, effectively, and based on priority.
- Offices, desks, and reception personnel can track the status of each call to manage calling times better.
- Because calls are sent and received via the IP, patient information can populate as soon as the call comes in. The receiver will see who is calling, and in a matter of moments, when the call is answered, everything the healthcare provider needs populates on the computer screen or device in front of him/her.
- Hospitals save money on energy costs, as largescale phone systems and equipment are no longer needed, and much of the required equipment is already installed in the hospital. This ensures lower costs to transition, no interruptions to incoming and outgoing calls, and no downtime on the hospital’s end.
- Hospitals spend a fortune on long-distance calls initiated by staff and the patients in the beds. VoIP solutions reduce surging long distance calls because all communication is done online.
- Patients and other personnel can reach healthcare providers wherever they are, as VoIP enables instant connection to a VoIP-enabled device inside and outside of the hospital walls.
- With the system, patients can receive information automatically about their appointments and bills, and in some cases, they can even pay their balances over the phone.
VoIP solutions provide a wealth of services and benefits to both the hospital and its patients. Hospitals that work with professionals, such as the experts at IPro Media, they can cut costs while maintain a secure and efficient communication system.