office workers united and working collaboratively

4 ways unified communications is revolutionizing business

Building a network of unified communications is an art as much as a science. For sure, there’s not a one-size-fits-all approach. Instead, your unified communications system can meet the unique demands of your small business.

To define terms, a unified communications (UC) solution seamlessly joins a variety of tools and devices. As a result, a message from a customer or employee would automatically be shared or redirected across platforms. It would reach its intended recipient immediately, whether that person is in the office or on a beach in Jamaica.

These technologies could include phones, instant messaging apps, video conferencing, email, voicemail, e-fax, social media, VoIP, digital whiteboards, speech-to-text tools and more.

Here are just a few of the extraordinary benefits that you see with UC.

1. Improved customer service

Theoretically, with a unified communications system, no message would ever be misplaced. And people could respond as fast as possible.

Imagine that a client has a question for one of your sales representatives. That person decides to email the query to your company.

Your sales rep would be able to read that question instantly, even if she wasn’t looking at her email. It might appear as a text message or pop up on a whiteboard in her office — whatever works for her. She could then email the consumer back at her earliest convenience, and she could use any of a number of devices to write and send the email.

As a result, that customer will probably be impressed by the speed and professionalism of your sales department. Perhaps you’ve earned a long-term customer or a glowing online review. You deserve it.

2. Stronger collaboration

With a UC system, it’s simpler for employees to work together. They can contact each other and meet right away if they’d like. Plus, personal assistants can instantly schedule meetings and remind people of upcoming gatherings. Thus, nobody will forget to attend one. (There goes that excuse!)

Moreover, video conferencing apps make it easy for staff members who are miles apart to converse and share documents. It doesn’t matter what kind of computer or mobile device each person has on hand, either.

3. More mobility

With unified communications, many employees can handle their day-to-day responsibilities via mobile gadgets. That means, if you wish, they can go on the road more often.

Therefore, they can spend more time networking, attending conventions, making sales presentations, meeting with corporate partners and vendors, visiting clients to strengthen relationships, and researching new systems and technologies. At the same time, they won’t miss anything important back at the home office.

4. It’s customizable

For unified communications, you don’t need to buy new tools if you don’t want to. Instead, you might work with what you already have.

Either way, for the best UC system, turn to an excellent managed IT services team. Those authorities can help you decide which components you require and which you could do without. They’ll make your UC network as efficient, useful, private and secure as could be while saving you money with a bundled package of services.

These days, digital technologies are multiplying rapidly. If you viewed every tool as a separate item, an island unto itself, it could quickly become overwhelming.

On the other hand, if you fold each new technology into your streamlined unified communications network, you’ll stay organized. And you’ll take full practical advantage of each breakthrough that comes along.